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Terms and Conditions

These Terms and Conditions apply to your use of the Stronger Solutions website and any enquiry, contact or referral forms made available through the website.

By accessing or using this website, you agree to these Terms and Conditions. Please stop using the website if you do not agree with them.

In these terms, “Stronger Solutions”, “we”, “us” and “our” refer to Stronger Solutions, ABN 86 688 826 253.

1. About our website

Stronger Solutions provides NDIS Support Coordination and Specialist Support Coordination services.

The information on this website is provided to explain our general services and help participants, families, representatives and referring organisations contact us.

The website does not provide medical, legal, financial or clinical advice.

2. Website information

We aim to keep the information on this website accurate, useful and current. However, information about the NDIS, funding arrangements, provider availability, legislation and government processes may change.

We do not guarantee that all website information will always be:

  • Complete.
  • Accurate.
  • Current.
  • Suitable for every participant’s circumstances.
  • Available without interruption or error.

You should obtain advice appropriate to your circumstances before relying on website information to make important decisions.

3. NDIS information

References to the NDIS are provided for general informational purposes.

Stronger Solutions does not control:

  • NDIS eligibility decisions.
  • Participant plan budgets.
  • Funding approvals.
  • Plan reassessments or variations.
  • Payment decisions.
  • Government timeframes.
  • Decisions made by the National Disability Insurance Agency.

Nothing on this website guarantees that a person will receive NDIS funding, a particular support, a particular provider or a particular outcome.

4. Service agreements

These website Terms and Conditions do not replace a participant service agreement.

Where Stronger Solutions agrees to provide services, the participant may be required to enter into a separate service agreement covering matters such as:

  • The services to be delivered.
  • Participant rights and responsibilities.
  • Fees and NDIS pricing arrangements.
  • Service bookings.
  • Cancellations.
  • Information sharing.
  • Complaints and dispute resolution.
  • Ending or changing services.

Where there is an inconsistency between these website terms and a signed service agreement, the service agreement will apply to the delivery of services.

5. Enquiries and referrals

Submitting an enquiry or referral does not automatically create a service relationship between you, the participant and Stronger Solutions.

We may need to:

  • Contact the participant or their authorised representative.
  • Confirm consent and authority.
  • Request further information.
  • Review the participant’s circumstances and NDIS plan.
  • Confirm our capacity, availability and service suitability.
  • Complete intake and service agreement requirements.

We may accept or decline a referral at our reasonable discretion, subject to applicable laws and professional obligations.

6. Referring another person

You may only provide another person’s personal or sensitive information where you:

  • Have their permission.
  • Are their authorised representative.
  • Have another lawful basis for providing the information.

You must ensure that the information you submit is accurate and that the participant understands, where reasonably possible, that their details are being provided to Stronger Solutions.

Submitting a referral does not authorise the referrer to make decisions on behalf of the participant unless the referrer has appropriate legal or documented authority.

7. Participant choice and control

Stronger Solutions supports participant choice and control.

Participants remain responsible for deciding which providers and supports they wish to use, except where a legally authorised representative is entitled to make decisions for them.

While we may identify, discuss or help connect participants with service providers, we do not guarantee the performance, conduct, availability or suitability of an independent third-party provider.

Participants should consider the qualifications, fees, service terms and suitability of a provider before agreeing to receive services from them.

8. No guarantee of provider availability

Provider availability can change and may depend on factors outside our control.

We cannot guarantee that:

  • A particular provider will accept a referral.
  • A service will be available in a participant’s location.
  • A provider will have immediate capacity.
  • A particular support will be funded by an NDIS plan.
  • Services will continue to be available on the same terms.

We will make reasonable efforts to assist participants in exploring suitable options but cannot guarantee a particular result.

9. Acceptable website use

You must not use this website:

  • For unlawful, fraudulent or misleading purposes.
  • To impersonate another person.
  • To submit information without appropriate permission or authority.
  • To transmit harmful software, malicious code or security threats.
  • To interfere with the operation or security of the website.
  • To attempt to gain unauthorised access to our systems or information.
  • To copy or exploit website content for unauthorised commercial purposes.
  • In a way that infringes another person’s rights.

We may restrict or block access where we reasonably believe the website is being misused.

10. Intellectual property

Unless otherwise stated, the website and its content are owned by or licensed to Stronger Solutions.

This includes the website’s:

  • Text.
  • Branding.
  • Logos.
  • Graphics.
  • Photographs.
  • Documents.
  • Page designs.
  • Downloadable resources.

You may view, print or download reasonable portions of the website for personal, non-commercial use.

You must not reproduce, modify, republish, distribute, sell or commercially exploit website content without our prior written permission, except where permitted by law.

Third-party names, trademarks and logos remain the property of their respective owners.

11. External websites and resources

Our website may contain links to external websites, resources or organisations, including government agencies and service providers.

Links are provided for convenience and do not necessarily represent an endorsement, partnership or recommendation.

We do not control and are not responsible for the:

  • Content of external websites.
  • Accuracy of external information.
  • Availability of third-party services.
  • Privacy or security practices of third parties.
  • Products, advice or services provided by another organisation.

You access external websites at your own discretion.

12. Privacy

Personal information submitted through the website will be handled in accordance with our Privacy Policy.

You should not submit another person’s information unless you have permission or appropriate authority to do so.

13. Website availability and security

We may modify, suspend, withdraw or restrict any part of the website without notice.

We do not guarantee that the website will always be available, secure or free from viruses, errors or other harmful components.

You are responsible for maintaining appropriate security, backups and antivirus protection on your own devices.

14. Limitation of liability

To the maximum extent permitted by law, Stronger Solutions is not liable for loss, damage, cost or expense arising from:

  • Reliance on general website information.
  • Website interruptions, errors or unavailability.
  • Unauthorised access caused by matters outside our reasonable control.
  • External websites, providers or third-party services.
  • Information submitted by another person without proper authority.
  • Changes to NDIS rules, funding or government decisions.
  • Decisions made based on incomplete or outdated information.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory right or liability that cannot legally be excluded.

Where our liability cannot be excluded, it will be limited to the extent permitted by law.

15. Indemnity

To the extent permitted by law, you agree to indemnify Stronger Solutions against loss, damage, liability or reasonable costs arising from:

  • Your unlawful use of the website.
  • Your serious or deliberate breach of these terms.
  • Information you submit without proper consent or authority.
  • Your infringement of another person’s intellectual property, privacy or other rights.

This clause does not apply to loss caused by our own negligence, unlawful conduct or breach of a non-excludable legal obligation.

16. Changes to these terms

We may update these Terms and Conditions from time to time.

The updated terms will apply from the effective date published on this page. Your continued use of the website after an update indicates your acceptance of the revised terms.

17. Severability

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

18. Governing law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

You submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales and the Commonwealth of Australia.

19. Contact us

For questions about these Terms and Conditions, contact:

Stronger Solutions
ABN: 86 688 826 253
Phone: 0409 604 102
Email: info@strongersolutions.com.au
Website: strongersolutions.com.au